Terms and Conditions (T&C)
Terms and Conditions (T&C) for the App "Veluma"
Language Priority Clause: These Terms and Conditions are a translation of the German version. In case of any discrepancies or conflicts between the German and English versions, the German version shall prevail and be legally binding.
§ 1 Scope of Application
(1) These General Terms and Conditions (T&C) apply to the use of the app "Veluma" (hereinafter referred to as the "App") between Veluma UG (haftungsbeschränkt), represented by Mr. Enes Özdek, Cosimastr. 121, 81925 Munich, Germany, phone number: +49 17620527107, email address: hallo@veluma.me (hereinafter referred to as the "Provider") and the customers (hereinafter referred to as the "User").
(2) Users of the App can only be consumers pursuant to Section 13 of the German Civil Code (BGB).
(3) Contractual partners of the Provider as Users must be of legal age, i.e., at least 18 years old. The use of the App by children is only permitted under the supervision of persons of legal age who have agreed to the T&C.
(4) By downloading, installing, and using the App, the User accepts these T&C.
(5) Deviating, conflicting, or supplementary terms and conditions of the User shall not become part of the contract unless their validity is expressly agreed upon.
§ 2 Service Description
(1) The App is a free mobile application program for children aged 3 to 12 years, which contains in-app purchases.
(2) The App enables the creation of AI-generated stories that can be personalized and narrated.
(3) The Discovery function offers object recognition via photo with child-friendly explanations that are not saved and are only temporarily available.
(4) Pre-made educational stories (Lectures) on various topics are available in both narrated and written form.
(5) Stories and Lectures are stored locally on the device and remain available as long as the corresponding profile exists.
(6) The App is available for the iOS and Android operating systems. The App requires at least iOS 14.0.0 or Android 6.
(7) An active internet connection is required to use the App to its full extent. Already loaded content may continue to be used without an internet connection, but no guarantee is provided for this.
(8) The Provider reserves the right to change, expand, or restrict the content and functions of the App and the web version at any time. This includes in particular the introduction of new as well as the removal of existing stories and content or the change of conditions for in-app purchases.
(9) The Provider strives to ensure the availability and functionality of the App, but does not guarantee uninterrupted availability. In particular, maintenance work, updates, or technical disruptions may lead to temporary impairments.
(10) The User has no claim to the permanent availability of certain content. The Provider is entitled to change or remove content at its own discretion. In such cases, the User has no claim to a refund of in-app purchases already made, unless there is a statutory claim.
§ 3 Contract Formation
(1) The contract for the use of the App is not concluded with the download of the App via the Apple App Store or Google Play Store, but only with the User's registration in the App.
(2) For the use of paid premium versions, the conclusion of a subscription contract is additionally required.
(3) The User must agree to these T&C and, where applicable, the T&C of the App Stores. By agreeing, the User declares their consent to the provisions of these T&C.
§ 4 Registration and User Account
(1) Registration is necessary for the use of the App. This is done by providing a valid email address. There is no option to register via social login services such as Google or Apple. The User is obliged to provide truthful and complete information during registration.
(2) During registration, the User must confirm the Provider's T&C and Privacy Policy by clicking a corresponding checkbox.
(3) The User can create profiles in their account and assign an age and a profile picture from a predefined selection to them. The age influences the complexity of the generated stories.
(4) The User is obliged to keep the access data to their user account secret and protect it from access by third parties.
(5) The Provider is not liable for damages arising from the misuse of access data, unless the Provider is responsible for this.
(6) The creation of a user account may only be carried out by persons of legal age. By confirming the T&C, the User assures that these requirements are met.
(7) The Provider grants the User a simple, non-transferable, and non-sublicensable right to install and use the App in its current version on a compatible device.
(8) The User receives no further rights to the App or the content contained therein. All copyrights, trademark rights, and other protective rights to the App and the content remain with the Provider or the respective rights holders.
(9) The User may not reproduce, distribute, make publicly available, rent, lease, lend, sell, modify, decompile, disassemble, reverse engineer, or otherwise edit the App or parts thereof, unless this is expressly permitted by law.
(10) The User may not circumvent technical measures intended to restrict or protect access to the App or certain content. It is also prohibited to manipulate or circumvent security mechanisms.
(11) The Provider reserves the right to revoke or restrict the User's usage rights if the User violates these T&C or applicable law. In such a case, the Provider may temporarily or permanently block the User's access to the App and terminate the usage contract extraordinarily.
§ 5 Use of the App
(1) The App may only be used for private purposes. Commercial use is only permitted with the express written consent of the Provider. The Provider reserves the right to prohibit commercial use or to set additional conditions and fees for commercial use.
(2) The User is obliged to use the App only within the framework of legal provisions and these T&C. This includes in particular compliance with copyrights, personal rights, data protection regulations, and other relevant legal provisions. The User may not perform any actions that endanger or impair the security and integrity of the App.
(3) The User may not distribute content via the App that violates applicable law or public morals. This includes in particular the distribution of illegal, offensive, discriminatory, harmful to minors, glorifying violence, pornographic, or otherwise inappropriate content. The Provider reserves the right to delete such content and to block the User in case of repeated or serious violations.
(4) The sharing of access data with third parties to enable them to use one's own account is prohibited. The selling, renting, or transferring of accounts is prohibited.
(5) The User is responsible for securing their data themselves. The Provider assumes no liability for the loss of data unless the loss is due to intentional or grossly negligent breach of duty by the Provider. The User should regularly create backup copies of their data and take appropriate measures to prevent data loss. The Provider may provide functions for data backup, but assumes no warranty for their complete and error-free function.
§ 6 Term and Termination
(1) The use of the free version of the App is possible indefinitely as long as the Provider makes the App available. Termination is possible at any time.
(2) The paid monthly subscription contracts within the App are automatically renewed for another month each time, unless they are terminated by the User. Cancellation can be made at any time within the App or via the respective App Store in which the subscription was concluded.
(3) The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if the User violates essential contractual obligations or legal provisions.
(4) In the event of termination by the User or the Provider, all data and content stored by the User will be deleted within a reasonable period after the termination becomes effective, unless statutory retention obligations prevent this.
(5) The Provider reserves the right to discontinue or change the provision of the App in whole or in part at any time. In this case, the User will be informed in good time. Fees already paid for subscriptions will be refunded on a pro-rata basis, unless the discontinuation is due to a violation by the User.
(6) With the termination, the User's right to use the App and the subscription functions ends. The User is obliged to delete the App from their devices and to cease using it.
§ 7 Subscriptions and Purchasable Content
(1) The use of the free basic version of the App is free of charge.
(2) In the App, there is the possibility to purchase various paid subscriptions. These can be unlocked through in-app purchases.
(3) Subscriptions offer discounts on Coins and a monthly Coin allocation.
(4) An upgrade of the subscription leads to the immediate receipt of the additional Coins that are due through the upgrade. A downgrade becomes effective at the next payment interval and the Coin amount then corresponds to the new subscription.
(5) Only one active subscription per account is possible.
(6) Refunds are subject to the terms of the respective App Store.
(7) Every User receives at least 3 Veluma Coins and 1 Audio Coin free of charge every month (regardless of subscription status).
(8) With the Premium subscription, the User receives a Theme Pack as a gift at each payment interval. If the User already owns all available Theme Packs, this additional service is omitted until new Theme Packs become available.
(9) Veluma Coins can be used to generate stories and to use the Discovery function.
(10) Audio Coins are used for narrating stories and Discoveries.
(11) The costs in Coins are displayed transparently before each use or generation. Coins do not expire and retain their validity without time limit. Coins can only be transferred to another Veluma user account after contacting support (help@veluma.me). A refund after opening the purchased Coin amount (i.e., after using at least one Coin from the purchased package) is excluded. Partial refunds are possible after individual case review. Requests must be made via the support email (help@veluma.me).
(12) Theme Packs can be purchased separately by the User. Theme Packs are used to select places and characters in the story that should appear in the story.
(13) In addition, the User can purchase Lectures separately.
(14) The user account receives one or more Theme Packs and Lectures free of charge upon registration. The selection of free Theme Packs and Lectures remains at the Provider's discretion. Additional Theme Packs and Lectures must be purchased. Theme Packs and Lectures are transferable to other accounts through the "Restore Purchases" function, which can be found in the profile settings. A refund of Theme Packs and Lectures is possible within 2 weeks of purchase without giving reasons. Requests must be made via the support email (help@veluma.me).
(15) The Provider reserves the right to change the prices for Veluma Coins, Audio Coins, Theme Packs, and Lectures at any time. Already purchased Coins and content are not affected by price changes. Price changes will be communicated to the User at least 30 days in advance by email. The User has the right to cancel the subscription or reject the purchase of additional Coins and content within this period.
(16) The User is obliged to use the purchasable content within the framework of legal provisions and these T&C. This includes in particular compliance with copyrights, personal rights, data protection regulations, and other relevant legal provisions. The Provider reserves the right to block or revoke access to purchasable content in case of violations of these provisions.
§ 8 Payment Terms
(1) All prices include statutory value-added tax. The Provider reserves the right to change the prices for in-app purchases and subscriptions at any time. However, price adjustments do not affect purchases already made or current subscriptions until the end of the respective billing period.
(2) Payment processing is carried out exclusively via the Apple App Store or Google Play Store and is subject to the payment terms and methods applicable there. The Provider has no influence on the payment process itself. All related claims must be directed to the respective App Store.
(3) Apple/Google Family Sharing is not available for Veluma purchases.
§ 9 Liability
(1) The Provider is liable in cases of intent or gross negligence in accordance with statutory provisions. Liability for warranties is independent of degree of fault. For slight negligence, the Provider is only liable in accordance with the provisions of the Product Liability Act, for injury to life, body, or health, or for breach of essential contractual obligations. However, the claim for damages for slightly negligent breach of essential contractual obligations is limited to the contract-typical, foreseeable damage, unless there is unlimited liability for injury to life, body, or health or under the provisions of the Product Liability Act. Any further liability for damages is excluded. The liability under the preceding paragraph (1) also applies to breaches of duty by the Provider's vicarious agents.
(2) Essential contractual obligations are those whose fulfillment is necessary for the proper execution of the contract and on whose compliance the contractual partner may regularly rely.
(3) In case of data loss, the Provider is only liable for the damage that would have occurred even with proper and regular data backup by the customer appropriate to the risk.
(4) The Provider assumes no responsibility for the content of external websites or services that can be reached via links in the App. The Provider has no influence on the content of these external providers and does not adopt their content as its own.
(5) The Provider provides no warranty for the uninterrupted availability of the App. The Provider reserves the right to change, interrupt, or discontinue the App or parts thereof at any time and without prior notice.
(6) Users are themselves responsible for installing the corresponding updates in order to use the App. The Provider assumes no liability for damages or malfunctions resulting from the non-installation of updates.
(7) Unless expressly agreed otherwise, the customer's claims arising from warranty and damages, with the exception of claims arising from tort, expire within the statutory limitation period.
§ 10 Content Responsibility
(1) For all three main functions of the App (AI-generated stories, Discovery, Lectures), the content goes through content filters to ensure that no inappropriate or harmful content is output, but these security measures are not infallible.
(2) The User bears sole responsibility for checking the content in the App for accuracy, appropriateness, and pedagogical suitability before making it accessible to children. This also applies to the Lectures, which have been checked for correctness in advance.
(3) The User must independently assess whether the content is suitable for the child's age and whether the story conveys appropriate values and norms. The Provider assumes no liability for the pedagogical suitability or factual accuracy of the generated content.
(4) For AI-generated stories, the following also applies: The service description exclusively covers the generation of an entertaining story. Configurations within the App (e.g., selection of places, characters, relatives, pets) do not guarantee that these elements will actually appear in the generated story.
(5) For the language setting in the profile, the following also applies: The language setting is no guarantee that the generated story will be created entirely in the set language. Already created stories cannot be subsequently translated into another language.
(6) For the age setting in the profile, the following also applies: The age set in the profile is no guarantee that the generated stories are age-appropriate. The User must always independently check whether the story is appropriate for the child's age and is suitable for children.
(7) By using the Discovery function, the User assures that:
a. No photos of persons are taken.
b. No personal or confidential information is photographed.
c. No third-party data protection rights are violated.
(8) The Provider assumes no liability for any damages or losses that could arise from the use of the content. The User is obliged to independently check all content and ensure that it is suitable for the intended use.
§ 11 Account Management and Deletion
(1) The User can delete an individual profile directly in the App.
(2) When deleting an individual profile, the User has the option to select to which other profile the generated stories should be transferred.
(3) Profile data will be completely deleted and not transferred.
(4) The User can delete the entire account directly in the App. A "Delete Account" button is located in the settings for this purpose.
(5) The User can optionally provide a reason for the deletion.
(6) Confirmation of the deletion via email is required to complete the deletion process.
(7) Non-refundable goods will be deleted from the user account.
(8) The User will be informed by email before deletion and must confirm their decision in writing.
(9) Data subject to statutory retention obligations will not be deleted.
(10) Stories and user data are stored as long as the profile or account exists.
(11) After deletion of the account, only legally relevant data subject to statutory retention periods will be stored.
(12) The Provider reserves the right to block user accounts if there is a violation of the T&C or if there is reasonable suspicion of a violation, or if there is suspicion of abuse.
(13) The Provider reserves the right to block access to the account or to completely delete the account in case of violations of the T&C or in case of reasonable suspicion of abuse. The User will be informed about the blocking or deletion by email and has the opportunity to comment in writing within a reasonable period.
§ 12 Data Protection
(1) The Provider collects, processes, and uses personal data of the User only within the framework of legal provisions and in accordance with its Privacy Policy.
(2) The User has the right at any time to request information about the data stored about their person and to request the correction, deletion, or blocking of this data.
(3) The Provider's Privacy Policy can be found here: Privacy Policy Link
(4) In addition, the respective data protection provisions of the App Stores apply.
§ 13 Statutory Right of Withdrawal for Consumers
(1) Consumers have a statutory right of withdrawal.
(2) The Provider refers to the withdrawal instructions of the App Stores.
§ 14 Changes to the T&C
(1) The Provider reserves the right to change these T&C at any time. Changes to the T&C will be communicated to the User in good time by email or within the App.
(2) If the User does not object to the changes within two weeks of notification, the changes are deemed accepted.
(3) If the User objects to the changes, the Provider is entitled to terminate the contract with the User.
§ 15 Final Provisions
(1) The Provider is not willing or obliged to participate in consumer arbitration.
(2) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
(3) Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions remains unaffected.
(4) The place of jurisdiction for all disputes arising from this contract is the Provider's registered office, provided the User is a merchant, a legal entity under public law, or special assets under public law.
Terms and Conditions (T&C) for the App "Veluma"
Language Priority Clause: These Terms and Conditions are a translation of the German version. In case of any discrepancies or conflicts between the German and English versions, the German version shall prevail and be legally binding.
§ 1 Scope of Application
(1) These General Terms and Conditions (T&C) apply to the use of the app "Veluma" (hereinafter referred to as the "App") between Veluma UG (haftungsbeschränkt), represented by Mr. Enes Özdek, Cosimastr. 121, 81925 Munich, Germany, phone number: +49 17620527107, email address: hallo@veluma.me (hereinafter referred to as the "Provider") and the customers (hereinafter referred to as the "User").
(2) Users of the App can only be consumers pursuant to Section 13 of the German Civil Code (BGB).
(3) Contractual partners of the Provider as Users must be of legal age, i.e., at least 18 years old. The use of the App by children is only permitted under the supervision of persons of legal age who have agreed to the T&C.
(4) By downloading, installing, and using the App, the User accepts these T&C.
(5) Deviating, conflicting, or supplementary terms and conditions of the User shall not become part of the contract unless their validity is expressly agreed upon.
§ 2 Service Description
(1) The App is a free mobile application program for children aged 3 to 12 years, which contains in-app purchases.
(2) The App enables the creation of AI-generated stories that can be personalized and narrated.
(3) The Discovery function offers object recognition via photo with child-friendly explanations that are not saved and are only temporarily available.
(4) Pre-made educational stories (Lectures) on various topics are available in both narrated and written form.
(5) Stories and Lectures are stored locally on the device and remain available as long as the corresponding profile exists.
(6) The App is available for the iOS and Android operating systems. The App requires at least iOS 14.0.0 or Android 6.
(7) An active internet connection is required to use the App to its full extent. Already loaded content may continue to be used without an internet connection, but no guarantee is provided for this.
(8) The Provider reserves the right to change, expand, or restrict the content and functions of the App and the web version at any time. This includes in particular the introduction of new as well as the removal of existing stories and content or the change of conditions for in-app purchases.
(9) The Provider strives to ensure the availability and functionality of the App, but does not guarantee uninterrupted availability. In particular, maintenance work, updates, or technical disruptions may lead to temporary impairments.
(10) The User has no claim to the permanent availability of certain content. The Provider is entitled to change or remove content at its own discretion. In such cases, the User has no claim to a refund of in-app purchases already made, unless there is a statutory claim.
§ 3 Contract Formation
(1) The contract for the use of the App is not concluded with the download of the App via the Apple App Store or Google Play Store, but only with the User's registration in the App.
(2) For the use of paid premium versions, the conclusion of a subscription contract is additionally required.
(3) The User must agree to these T&C and, where applicable, the T&C of the App Stores. By agreeing, the User declares their consent to the provisions of these T&C.
§ 4 Registration and User Account
(1) Registration is necessary for the use of the App. This is done by providing a valid email address. There is no option to register via social login services such as Google or Apple. The User is obliged to provide truthful and complete information during registration.
(2) During registration, the User must confirm the Provider's T&C and Privacy Policy by clicking a corresponding checkbox.
(3) The User can create profiles in their account and assign an age and a profile picture from a predefined selection to them. The age influences the complexity of the generated stories.
(4) The User is obliged to keep the access data to their user account secret and protect it from access by third parties.
(5) The Provider is not liable for damages arising from the misuse of access data, unless the Provider is responsible for this.
(6) The creation of a user account may only be carried out by persons of legal age. By confirming the T&C, the User assures that these requirements are met.
(7) The Provider grants the User a simple, non-transferable, and non-sublicensable right to install and use the App in its current version on a compatible device.
(8) The User receives no further rights to the App or the content contained therein. All copyrights, trademark rights, and other protective rights to the App and the content remain with the Provider or the respective rights holders.
(9) The User may not reproduce, distribute, make publicly available, rent, lease, lend, sell, modify, decompile, disassemble, reverse engineer, or otherwise edit the App or parts thereof, unless this is expressly permitted by law.
(10) The User may not circumvent technical measures intended to restrict or protect access to the App or certain content. It is also prohibited to manipulate or circumvent security mechanisms.
(11) The Provider reserves the right to revoke or restrict the User's usage rights if the User violates these T&C or applicable law. In such a case, the Provider may temporarily or permanently block the User's access to the App and terminate the usage contract extraordinarily.
§ 5 Use of the App
(1) The App may only be used for private purposes. Commercial use is only permitted with the express written consent of the Provider. The Provider reserves the right to prohibit commercial use or to set additional conditions and fees for commercial use.
(2) The User is obliged to use the App only within the framework of legal provisions and these T&C. This includes in particular compliance with copyrights, personal rights, data protection regulations, and other relevant legal provisions. The User may not perform any actions that endanger or impair the security and integrity of the App.
(3) The User may not distribute content via the App that violates applicable law or public morals. This includes in particular the distribution of illegal, offensive, discriminatory, harmful to minors, glorifying violence, pornographic, or otherwise inappropriate content. The Provider reserves the right to delete such content and to block the User in case of repeated or serious violations.
(4) The sharing of access data with third parties to enable them to use one's own account is prohibited. The selling, renting, or transferring of accounts is prohibited.
(5) The User is responsible for securing their data themselves. The Provider assumes no liability for the loss of data unless the loss is due to intentional or grossly negligent breach of duty by the Provider. The User should regularly create backup copies of their data and take appropriate measures to prevent data loss. The Provider may provide functions for data backup, but assumes no warranty for their complete and error-free function.
§ 6 Term and Termination
(1) The use of the free version of the App is possible indefinitely as long as the Provider makes the App available. Termination is possible at any time.
(2) The paid monthly subscription contracts within the App are automatically renewed for another month each time, unless they are terminated by the User. Cancellation can be made at any time within the App or via the respective App Store in which the subscription was concluded.
(3) The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if the User violates essential contractual obligations or legal provisions.
(4) In the event of termination by the User or the Provider, all data and content stored by the User will be deleted within a reasonable period after the termination becomes effective, unless statutory retention obligations prevent this.
(5) The Provider reserves the right to discontinue or change the provision of the App in whole or in part at any time. In this case, the User will be informed in good time. Fees already paid for subscriptions will be refunded on a pro-rata basis, unless the discontinuation is due to a violation by the User.
(6) With the termination, the User's right to use the App and the subscription functions ends. The User is obliged to delete the App from their devices and to cease using it.
§ 7 Subscriptions and Purchasable Content
(1) The use of the free basic version of the App is free of charge.
(2) In the App, there is the possibility to purchase various paid subscriptions. These can be unlocked through in-app purchases.
(3) Subscriptions offer discounts on Coins and a monthly Coin allocation.
(4) An upgrade of the subscription leads to the immediate receipt of the additional Coins that are due through the upgrade. A downgrade becomes effective at the next payment interval and the Coin amount then corresponds to the new subscription.
(5) Only one active subscription per account is possible.
(6) Refunds are subject to the terms of the respective App Store.
(7) Every User receives at least 3 Veluma Coins and 1 Audio Coin free of charge every month (regardless of subscription status).
(8) With the Premium subscription, the User receives a Theme Pack as a gift at each payment interval. If the User already owns all available Theme Packs, this additional service is omitted until new Theme Packs become available.
(9) Veluma Coins can be used to generate stories and to use the Discovery function.
(10) Audio Coins are used for narrating stories and Discoveries.
(11) The costs in Coins are displayed transparently before each use or generation. Coins do not expire and retain their validity without time limit. Coins can only be transferred to another Veluma user account after contacting support (help@veluma.me). A refund after opening the purchased Coin amount (i.e., after using at least one Coin from the purchased package) is excluded. Partial refunds are possible after individual case review. Requests must be made via the support email (help@veluma.me).
(12) Theme Packs can be purchased separately by the User. Theme Packs are used to select places and characters in the story that should appear in the story.
(13) In addition, the User can purchase Lectures separately.
(14) The user account receives one or more Theme Packs and Lectures free of charge upon registration. The selection of free Theme Packs and Lectures remains at the Provider's discretion. Additional Theme Packs and Lectures must be purchased. Theme Packs and Lectures are transferable to other accounts through the "Restore Purchases" function, which can be found in the profile settings. A refund of Theme Packs and Lectures is possible within 2 weeks of purchase without giving reasons. Requests must be made via the support email (help@veluma.me).
(15) The Provider reserves the right to change the prices for Veluma Coins, Audio Coins, Theme Packs, and Lectures at any time. Already purchased Coins and content are not affected by price changes. Price changes will be communicated to the User at least 30 days in advance by email. The User has the right to cancel the subscription or reject the purchase of additional Coins and content within this period.
(16) The User is obliged to use the purchasable content within the framework of legal provisions and these T&C. This includes in particular compliance with copyrights, personal rights, data protection regulations, and other relevant legal provisions. The Provider reserves the right to block or revoke access to purchasable content in case of violations of these provisions.
§ 8 Payment Terms
(1) All prices include statutory value-added tax. The Provider reserves the right to change the prices for in-app purchases and subscriptions at any time. However, price adjustments do not affect purchases already made or current subscriptions until the end of the respective billing period.
(2) Payment processing is carried out exclusively via the Apple App Store or Google Play Store and is subject to the payment terms and methods applicable there. The Provider has no influence on the payment process itself. All related claims must be directed to the respective App Store.
(3) Apple/Google Family Sharing is not available for Veluma purchases.
§ 9 Liability
(1) The Provider is liable in cases of intent or gross negligence in accordance with statutory provisions. Liability for warranties is independent of degree of fault. For slight negligence, the Provider is only liable in accordance with the provisions of the Product Liability Act, for injury to life, body, or health, or for breach of essential contractual obligations. However, the claim for damages for slightly negligent breach of essential contractual obligations is limited to the contract-typical, foreseeable damage, unless there is unlimited liability for injury to life, body, or health or under the provisions of the Product Liability Act. Any further liability for damages is excluded. The liability under the preceding paragraph (1) also applies to breaches of duty by the Provider's vicarious agents.
(2) Essential contractual obligations are those whose fulfillment is necessary for the proper execution of the contract and on whose compliance the contractual partner may regularly rely.
(3) In case of data loss, the Provider is only liable for the damage that would have occurred even with proper and regular data backup by the customer appropriate to the risk.
(4) The Provider assumes no responsibility for the content of external websites or services that can be reached via links in the App. The Provider has no influence on the content of these external providers and does not adopt their content as its own.
(5) The Provider provides no warranty for the uninterrupted availability of the App. The Provider reserves the right to change, interrupt, or discontinue the App or parts thereof at any time and without prior notice.
(6) Users are themselves responsible for installing the corresponding updates in order to use the App. The Provider assumes no liability for damages or malfunctions resulting from the non-installation of updates.
(7) Unless expressly agreed otherwise, the customer's claims arising from warranty and damages, with the exception of claims arising from tort, expire within the statutory limitation period.
§ 10 Content Responsibility
(1) For all three main functions of the App (AI-generated stories, Discovery, Lectures), the content goes through content filters to ensure that no inappropriate or harmful content is output, but these security measures are not infallible.
(2) The User bears sole responsibility for checking the content in the App for accuracy, appropriateness, and pedagogical suitability before making it accessible to children. This also applies to the Lectures, which have been checked for correctness in advance.
(3) The User must independently assess whether the content is suitable for the child's age and whether the story conveys appropriate values and norms. The Provider assumes no liability for the pedagogical suitability or factual accuracy of the generated content.
(4) For AI-generated stories, the following also applies: The service description exclusively covers the generation of an entertaining story. Configurations within the App (e.g., selection of places, characters, relatives, pets) do not guarantee that these elements will actually appear in the generated story.
(5) For the language setting in the profile, the following also applies: The language setting is no guarantee that the generated story will be created entirely in the set language. Already created stories cannot be subsequently translated into another language.
(6) For the age setting in the profile, the following also applies: The age set in the profile is no guarantee that the generated stories are age-appropriate. The User must always independently check whether the story is appropriate for the child's age and is suitable for children.
(7) By using the Discovery function, the User assures that:
a. No photos of persons are taken.
b. No personal or confidential information is photographed.
c. No third-party data protection rights are violated.
(8) The Provider assumes no liability for any damages or losses that could arise from the use of the content. The User is obliged to independently check all content and ensure that it is suitable for the intended use.
§ 11 Account Management and Deletion
(1) The User can delete an individual profile directly in the App.
(2) When deleting an individual profile, the User has the option to select to which other profile the generated stories should be transferred.
(3) Profile data will be completely deleted and not transferred.
(4) The User can delete the entire account directly in the App. A "Delete Account" button is located in the settings for this purpose.
(5) The User can optionally provide a reason for the deletion.
(6) Confirmation of the deletion via email is required to complete the deletion process.
(7) Non-refundable goods will be deleted from the user account.
(8) The User will be informed by email before deletion and must confirm their decision in writing.
(9) Data subject to statutory retention obligations will not be deleted.
(10) Stories and user data are stored as long as the profile or account exists.
(11) After deletion of the account, only legally relevant data subject to statutory retention periods will be stored.
(12) The Provider reserves the right to block user accounts if there is a violation of the T&C or if there is reasonable suspicion of a violation, or if there is suspicion of abuse.
(13) The Provider reserves the right to block access to the account or to completely delete the account in case of violations of the T&C or in case of reasonable suspicion of abuse. The User will be informed about the blocking or deletion by email and has the opportunity to comment in writing within a reasonable period.
§ 12 Data Protection
(1) The Provider collects, processes, and uses personal data of the User only within the framework of legal provisions and in accordance with its Privacy Policy.
(2) The User has the right at any time to request information about the data stored about their person and to request the correction, deletion, or blocking of this data.
(3) The Provider's Privacy Policy can be found here: Privacy Policy Link
(4) In addition, the respective data protection provisions of the App Stores apply.
§ 13 Statutory Right of Withdrawal for Consumers
(1) Consumers have a statutory right of withdrawal.
(2) The Provider refers to the withdrawal instructions of the App Stores.
§ 14 Changes to the T&C
(1) The Provider reserves the right to change these T&C at any time. Changes to the T&C will be communicated to the User in good time by email or within the App.
(2) If the User does not object to the changes within two weeks of notification, the changes are deemed accepted.
(3) If the User objects to the changes, the Provider is entitled to terminate the contract with the User.
§ 15 Final Provisions
(1) The Provider is not willing or obliged to participate in consumer arbitration.
(2) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
(3) Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions remains unaffected.
(4) The place of jurisdiction for all disputes arising from this contract is the Provider's registered office, provided the User is a merchant, a legal entity under public law, or special assets under public law.
Terms and Conditions (T&C) for the App "Veluma"
Language Priority Clause: These Terms and Conditions are a translation of the German version. In case of any discrepancies or conflicts between the German and English versions, the German version shall prevail and be legally binding.
§ 1 Scope of Application
(1) These General Terms and Conditions (T&C) apply to the use of the app "Veluma" (hereinafter referred to as the "App") between Veluma UG (haftungsbeschränkt), represented by Mr. Enes Özdek, Cosimastr. 121, 81925 Munich, Germany, phone number: +49 17620527107, email address: hallo@veluma.me (hereinafter referred to as the "Provider") and the customers (hereinafter referred to as the "User").
(2) Users of the App can only be consumers pursuant to Section 13 of the German Civil Code (BGB).
(3) Contractual partners of the Provider as Users must be of legal age, i.e., at least 18 years old. The use of the App by children is only permitted under the supervision of persons of legal age who have agreed to the T&C.
(4) By downloading, installing, and using the App, the User accepts these T&C.
(5) Deviating, conflicting, or supplementary terms and conditions of the User shall not become part of the contract unless their validity is expressly agreed upon.
§ 2 Service Description
(1) The App is a free mobile application program for children aged 3 to 12 years, which contains in-app purchases.
(2) The App enables the creation of AI-generated stories that can be personalized and narrated.
(3) The Discovery function offers object recognition via photo with child-friendly explanations that are not saved and are only temporarily available.
(4) Pre-made educational stories (Lectures) on various topics are available in both narrated and written form.
(5) Stories and Lectures are stored locally on the device and remain available as long as the corresponding profile exists.
(6) The App is available for the iOS and Android operating systems. The App requires at least iOS 14.0.0 or Android 6.
(7) An active internet connection is required to use the App to its full extent. Already loaded content may continue to be used without an internet connection, but no guarantee is provided for this.
(8) The Provider reserves the right to change, expand, or restrict the content and functions of the App and the web version at any time. This includes in particular the introduction of new as well as the removal of existing stories and content or the change of conditions for in-app purchases.
(9) The Provider strives to ensure the availability and functionality of the App, but does not guarantee uninterrupted availability. In particular, maintenance work, updates, or technical disruptions may lead to temporary impairments.
(10) The User has no claim to the permanent availability of certain content. The Provider is entitled to change or remove content at its own discretion. In such cases, the User has no claim to a refund of in-app purchases already made, unless there is a statutory claim.
§ 3 Contract Formation
(1) The contract for the use of the App is not concluded with the download of the App via the Apple App Store or Google Play Store, but only with the User's registration in the App.
(2) For the use of paid premium versions, the conclusion of a subscription contract is additionally required.
(3) The User must agree to these T&C and, where applicable, the T&C of the App Stores. By agreeing, the User declares their consent to the provisions of these T&C.
§ 4 Registration and User Account
(1) Registration is necessary for the use of the App. This is done by providing a valid email address. There is no option to register via social login services such as Google or Apple. The User is obliged to provide truthful and complete information during registration.
(2) During registration, the User must confirm the Provider's T&C and Privacy Policy by clicking a corresponding checkbox.
(3) The User can create profiles in their account and assign an age and a profile picture from a predefined selection to them. The age influences the complexity of the generated stories.
(4) The User is obliged to keep the access data to their user account secret and protect it from access by third parties.
(5) The Provider is not liable for damages arising from the misuse of access data, unless the Provider is responsible for this.
(6) The creation of a user account may only be carried out by persons of legal age. By confirming the T&C, the User assures that these requirements are met.
(7) The Provider grants the User a simple, non-transferable, and non-sublicensable right to install and use the App in its current version on a compatible device.
(8) The User receives no further rights to the App or the content contained therein. All copyrights, trademark rights, and other protective rights to the App and the content remain with the Provider or the respective rights holders.
(9) The User may not reproduce, distribute, make publicly available, rent, lease, lend, sell, modify, decompile, disassemble, reverse engineer, or otherwise edit the App or parts thereof, unless this is expressly permitted by law.
(10) The User may not circumvent technical measures intended to restrict or protect access to the App or certain content. It is also prohibited to manipulate or circumvent security mechanisms.
(11) The Provider reserves the right to revoke or restrict the User's usage rights if the User violates these T&C or applicable law. In such a case, the Provider may temporarily or permanently block the User's access to the App and terminate the usage contract extraordinarily.
§ 5 Use of the App
(1) The App may only be used for private purposes. Commercial use is only permitted with the express written consent of the Provider. The Provider reserves the right to prohibit commercial use or to set additional conditions and fees for commercial use.
(2) The User is obliged to use the App only within the framework of legal provisions and these T&C. This includes in particular compliance with copyrights, personal rights, data protection regulations, and other relevant legal provisions. The User may not perform any actions that endanger or impair the security and integrity of the App.
(3) The User may not distribute content via the App that violates applicable law or public morals. This includes in particular the distribution of illegal, offensive, discriminatory, harmful to minors, glorifying violence, pornographic, or otherwise inappropriate content. The Provider reserves the right to delete such content and to block the User in case of repeated or serious violations.
(4) The sharing of access data with third parties to enable them to use one's own account is prohibited. The selling, renting, or transferring of accounts is prohibited.
(5) The User is responsible for securing their data themselves. The Provider assumes no liability for the loss of data unless the loss is due to intentional or grossly negligent breach of duty by the Provider. The User should regularly create backup copies of their data and take appropriate measures to prevent data loss. The Provider may provide functions for data backup, but assumes no warranty for their complete and error-free function.
§ 6 Term and Termination
(1) The use of the free version of the App is possible indefinitely as long as the Provider makes the App available. Termination is possible at any time.
(2) The paid monthly subscription contracts within the App are automatically renewed for another month each time, unless they are terminated by the User. Cancellation can be made at any time within the App or via the respective App Store in which the subscription was concluded.
(3) The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if the User violates essential contractual obligations or legal provisions.
(4) In the event of termination by the User or the Provider, all data and content stored by the User will be deleted within a reasonable period after the termination becomes effective, unless statutory retention obligations prevent this.
(5) The Provider reserves the right to discontinue or change the provision of the App in whole or in part at any time. In this case, the User will be informed in good time. Fees already paid for subscriptions will be refunded on a pro-rata basis, unless the discontinuation is due to a violation by the User.
(6) With the termination, the User's right to use the App and the subscription functions ends. The User is obliged to delete the App from their devices and to cease using it.
§ 7 Subscriptions and Purchasable Content
(1) The use of the free basic version of the App is free of charge.
(2) In the App, there is the possibility to purchase various paid subscriptions. These can be unlocked through in-app purchases.
(3) Subscriptions offer discounts on Coins and a monthly Coin allocation.
(4) An upgrade of the subscription leads to the immediate receipt of the additional Coins that are due through the upgrade. A downgrade becomes effective at the next payment interval and the Coin amount then corresponds to the new subscription.
(5) Only one active subscription per account is possible.
(6) Refunds are subject to the terms of the respective App Store.
(7) Every User receives at least 3 Veluma Coins and 1 Audio Coin free of charge every month (regardless of subscription status).
(8) With the Premium subscription, the User receives a Theme Pack as a gift at each payment interval. If the User already owns all available Theme Packs, this additional service is omitted until new Theme Packs become available.
(9) Veluma Coins can be used to generate stories and to use the Discovery function.
(10) Audio Coins are used for narrating stories and Discoveries.
(11) The costs in Coins are displayed transparently before each use or generation. Coins do not expire and retain their validity without time limit. Coins can only be transferred to another Veluma user account after contacting support (help@veluma.me). A refund after opening the purchased Coin amount (i.e., after using at least one Coin from the purchased package) is excluded. Partial refunds are possible after individual case review. Requests must be made via the support email (help@veluma.me).
(12) Theme Packs can be purchased separately by the User. Theme Packs are used to select places and characters in the story that should appear in the story.
(13) In addition, the User can purchase Lectures separately.
(14) The user account receives one or more Theme Packs and Lectures free of charge upon registration. The selection of free Theme Packs and Lectures remains at the Provider's discretion. Additional Theme Packs and Lectures must be purchased. Theme Packs and Lectures are transferable to other accounts through the "Restore Purchases" function, which can be found in the profile settings. A refund of Theme Packs and Lectures is possible within 2 weeks of purchase without giving reasons. Requests must be made via the support email (help@veluma.me).
(15) The Provider reserves the right to change the prices for Veluma Coins, Audio Coins, Theme Packs, and Lectures at any time. Already purchased Coins and content are not affected by price changes. Price changes will be communicated to the User at least 30 days in advance by email. The User has the right to cancel the subscription or reject the purchase of additional Coins and content within this period.
(16) The User is obliged to use the purchasable content within the framework of legal provisions and these T&C. This includes in particular compliance with copyrights, personal rights, data protection regulations, and other relevant legal provisions. The Provider reserves the right to block or revoke access to purchasable content in case of violations of these provisions.
§ 8 Payment Terms
(1) All prices include statutory value-added tax. The Provider reserves the right to change the prices for in-app purchases and subscriptions at any time. However, price adjustments do not affect purchases already made or current subscriptions until the end of the respective billing period.
(2) Payment processing is carried out exclusively via the Apple App Store or Google Play Store and is subject to the payment terms and methods applicable there. The Provider has no influence on the payment process itself. All related claims must be directed to the respective App Store.
(3) Apple/Google Family Sharing is not available for Veluma purchases.
§ 9 Liability
(1) The Provider is liable in cases of intent or gross negligence in accordance with statutory provisions. Liability for warranties is independent of degree of fault. For slight negligence, the Provider is only liable in accordance with the provisions of the Product Liability Act, for injury to life, body, or health, or for breach of essential contractual obligations. However, the claim for damages for slightly negligent breach of essential contractual obligations is limited to the contract-typical, foreseeable damage, unless there is unlimited liability for injury to life, body, or health or under the provisions of the Product Liability Act. Any further liability for damages is excluded. The liability under the preceding paragraph (1) also applies to breaches of duty by the Provider's vicarious agents.
(2) Essential contractual obligations are those whose fulfillment is necessary for the proper execution of the contract and on whose compliance the contractual partner may regularly rely.
(3) In case of data loss, the Provider is only liable for the damage that would have occurred even with proper and regular data backup by the customer appropriate to the risk.
(4) The Provider assumes no responsibility for the content of external websites or services that can be reached via links in the App. The Provider has no influence on the content of these external providers and does not adopt their content as its own.
(5) The Provider provides no warranty for the uninterrupted availability of the App. The Provider reserves the right to change, interrupt, or discontinue the App or parts thereof at any time and without prior notice.
(6) Users are themselves responsible for installing the corresponding updates in order to use the App. The Provider assumes no liability for damages or malfunctions resulting from the non-installation of updates.
(7) Unless expressly agreed otherwise, the customer's claims arising from warranty and damages, with the exception of claims arising from tort, expire within the statutory limitation period.
§ 10 Content Responsibility
(1) For all three main functions of the App (AI-generated stories, Discovery, Lectures), the content goes through content filters to ensure that no inappropriate or harmful content is output, but these security measures are not infallible.
(2) The User bears sole responsibility for checking the content in the App for accuracy, appropriateness, and pedagogical suitability before making it accessible to children. This also applies to the Lectures, which have been checked for correctness in advance.
(3) The User must independently assess whether the content is suitable for the child's age and whether the story conveys appropriate values and norms. The Provider assumes no liability for the pedagogical suitability or factual accuracy of the generated content.
(4) For AI-generated stories, the following also applies: The service description exclusively covers the generation of an entertaining story. Configurations within the App (e.g., selection of places, characters, relatives, pets) do not guarantee that these elements will actually appear in the generated story.
(5) For the language setting in the profile, the following also applies: The language setting is no guarantee that the generated story will be created entirely in the set language. Already created stories cannot be subsequently translated into another language.
(6) For the age setting in the profile, the following also applies: The age set in the profile is no guarantee that the generated stories are age-appropriate. The User must always independently check whether the story is appropriate for the child's age and is suitable for children.
(7) By using the Discovery function, the User assures that:
a. No photos of persons are taken.
b. No personal or confidential information is photographed.
c. No third-party data protection rights are violated.
(8) The Provider assumes no liability for any damages or losses that could arise from the use of the content. The User is obliged to independently check all content and ensure that it is suitable for the intended use.
§ 11 Account Management and Deletion
(1) The User can delete an individual profile directly in the App.
(2) When deleting an individual profile, the User has the option to select to which other profile the generated stories should be transferred.
(3) Profile data will be completely deleted and not transferred.
(4) The User can delete the entire account directly in the App. A "Delete Account" button is located in the settings for this purpose.
(5) The User can optionally provide a reason for the deletion.
(6) Confirmation of the deletion via email is required to complete the deletion process.
(7) Non-refundable goods will be deleted from the user account.
(8) The User will be informed by email before deletion and must confirm their decision in writing.
(9) Data subject to statutory retention obligations will not be deleted.
(10) Stories and user data are stored as long as the profile or account exists.
(11) After deletion of the account, only legally relevant data subject to statutory retention periods will be stored.
(12) The Provider reserves the right to block user accounts if there is a violation of the T&C or if there is reasonable suspicion of a violation, or if there is suspicion of abuse.
(13) The Provider reserves the right to block access to the account or to completely delete the account in case of violations of the T&C or in case of reasonable suspicion of abuse. The User will be informed about the blocking or deletion by email and has the opportunity to comment in writing within a reasonable period.
§ 12 Data Protection
(1) The Provider collects, processes, and uses personal data of the User only within the framework of legal provisions and in accordance with its Privacy Policy.
(2) The User has the right at any time to request information about the data stored about their person and to request the correction, deletion, or blocking of this data.
(3) The Provider's Privacy Policy can be found here: Privacy Policy Link
(4) In addition, the respective data protection provisions of the App Stores apply.
§ 13 Statutory Right of Withdrawal for Consumers
(1) Consumers have a statutory right of withdrawal.
(2) The Provider refers to the withdrawal instructions of the App Stores.
§ 14 Changes to the T&C
(1) The Provider reserves the right to change these T&C at any time. Changes to the T&C will be communicated to the User in good time by email or within the App.
(2) If the User does not object to the changes within two weeks of notification, the changes are deemed accepted.
(3) If the User objects to the changes, the Provider is entitled to terminate the contract with the User.
§ 15 Final Provisions
(1) The Provider is not willing or obliged to participate in consumer arbitration.
(2) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
(3) Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions remains unaffected.
(4) The place of jurisdiction for all disputes arising from this contract is the Provider's registered office, provided the User is a merchant, a legal entity under public law, or special assets under public law.
